Cisco Unified Communications

CI-AUCCE1

Administering Cisco Unified Contact Center Part 1

Price:
Austria:
EUR 2,990.00 excl. VAT

Duration: 5 Days

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +43 (0)1 70795380 or send an email to info@flane.at.
Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed toperform routine adds, moves and changes in the inbound / outbound UCCE environment.This course is intended for those administering the solution, or who may be responsiblefor Level 1-2 support of the solution.

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing
  • and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE
  • solution.
  • Generate basic reports using Cisco Unified IC.
Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting
Further information

If you would like to know more about this course please contact us