Cisco Unified Communications

CI-AUCCE1

Administering Cisco Unified Contact Center Part 1

Preis:
Austria:
EUR 2,990.00 exkl. USt.

Dauer: 5 Tage

Zielgruppe

  • Channel Partner / Reseller
  • Customer
  • Employee
Termine
Für diesen Kurs bieten wir auch eine individuelle Kursplanung an. Für Rückfragen bzw. nähere Informationen stehen Ihnen unsere Experten unter der Tel. +43 (0)1 70795380 oder per e-mail info@flane.at jederzeit gerne zur Verfügung.
Kursziele

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing
  • and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE
  • solution.
  • Generate basic reports using Cisco Unified IC.
Kursgliederung
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting
Weitere Informationen

Wenn Sie mehr über diesen Kurs erfahren möchten Kontaktieren Sie uns bitte