Cisco Unified Communications

CI-UCCXD

Cisco Unified Contact Center Express Deployment

Preis:
Austria:
EUR 3,190.00 exkl. USt.

Dauer: 5 Tage

Zielgruppe:

  • Cisco Channel Partner / Reseller und
  • Cisco Kunden
Termine
Für diesen Kurs bieten wir auch eine individuelle Kursplanung an. Für Rückfragen bzw. nähere Informationen stehen Ihnen unsere Experten unter der Tel. +43 (0)1 70795380 oder per e-mail info@flane.at jederzeit gerne zur Verfügung.
Voraussetzungen

The knowledge and skills that a learner must have before attending this course are as follows:

  • Understand Internetworking Fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager deployments
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations
Kursinhalt

This course is designed for system engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Reponse (Unified IP IVR) products.

Kursziele

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite.
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX.
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  • Understand how to maintain and monitor a Cisco Unified CCX system.
Kursgliederung

1: Cisco Unified CCX Product Overview
2: Cisco Unified CCX Installation and Configuration
3: Cisco Unified CCX Scripting
4: Cisco Unified CCX ACD Operations
5: Cisco Unified CCX Premium Functions
6: Cisco Unified CCX Maintenance

Weitere Informationen

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