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Cisco Advanced Services: Network Management
CI-CUOM
Cisco Unified Operations Manager & Service Monitor
Zielgruppe:
This course is for network administrators, network operators, and system administrators who need to know how to use the suite of Cisco Unified Communications products in their network environment. The following are the primary audience for this course:
- Network administrators and operators
- System administrators
This course has been written for network administrators, network operators, and system administrators who install, configure, and use Cisco Unified Communications products. Network administrators or operators should have knowledge of these basic areas:
- Network management concepts (SNMP, MIBs, etc.)
- Internet Web browser usability
- TCP/IP networking
- Basic Cisco router and switch configuration (SPAN ports, IP SLAs)
- Basic Cisco Unified Communications architecture
- Basic Cisco CallManager and Cisco Unity configuration principles
- Windows system administration
Upon completion of this course, you should be able to:
- Describe what is meant by the term unified communications.
- Discuss the network management needs and challenges of unified communications, and the Cisco suite of products for managing the Cisco Unified Communications System
- Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco CallManager or Cisco CallManager Express
- View IP phones, devices, and logical and physical connectivity
- View alerts and events on the managed devices and run diagnostic procedures
- Monitor service quality at a system level through Cisco Voice Transmission Quality (CVTQ) support and real-time service quality through Cisco 1040 Sensors
- Effectively use both Operations Manager and Service Monitor to proactively manage customers service expectations, and diagnose and troubleshoot issues
The Cisco® Unified Operations Manager and Service Monitor v1.1 course teaches students how to effectively use the suite of Cisco Unified Communications products, Operations Manager, Service Monitor, and Cisco 1040 Sensors to manage unified communications. The focus of the course is to provide knowledge and practice of various Operations Manager and Service Monitor functions such as viewing unified communications devices, connectivity, alerts, events; running diagnostic tests; and monitoring applications, devices, and service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. Cisco Unified Service Monitor works together with the Cisco 1040 Sensors to report on service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.
Module 1: Introduction
- Lesson 1: What is IP Communications?
- Lesson 2: Managing IP Communications
- Lesson 3: Cisco IPC Management Solution
Module 2: Using Operations Manager / Service Monitor
- Lesson 1: Getting Started
- Lesson 2: Preparing OM for Initial Use
- Lesson 3: Monitoring Dashboards
- Lesson 4: Diagnostic Tests
- Lesson 5: Reports
- Lesson 6: Monitoring Call Quality
- Lesson 7: Notification Services
- Lesson 8: Fine Tuning of Polling and Threshold Settings
Module 3: System Administration
- Lesson 1: Planning
- Lesson 2: Preparing Devices for Management
- Lesson 3: Preparing Applications / Services for Management
- Lesson 4: Advanced Security Topics
- Lesson 5: Deploying Cisco 1040 Sensors
- Lesson 6: Server Administration
LAB OUTLINE
- Lab 1: Getting Started
- Lab 2: Preparing OM for Initial Use
- Lab 3: Monitoring Dashboards
- Lab 4: Diagnostic Tests
- Lab 5: Reports
- Lab 6: Managing Call Quality
- Lab 7: Notification Services
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