Cisco Advanced Services: Unified Communications

• CCNA or CCNP certification or equivalent experience
• Cisco Voice Over IP (CVOICE) or equivalent

Upon completion of this course, you should be able to:

• Identify new features and installation options for Cisco Unified Communications Manager 6.0
• Configure dial plans to enable routing calls, accessing features, and controlling access
• Explain gatekeeper functions, configure a gatekeeper-controlled intercluster trunk (ICT), and establish gatekeeper resiliency using Gatekeeper Update Protocol (GUP)
• Describe advanced user features available in a Cisco Unified Communications Manager solution
• Configure Survivable Remote Site Telephony (SRST) with both basic commands and Cisco
• Unified Communications Manager and monitor and troubleshoot its operation
• Identify and use common Cisco Unified Communications Manager troubleshooting tools

The Deploying Cisco Unified Communications Manager 6 (CMBC6) course teaches students how to integrate Cisco Unified Communications into a network to meet voice and data requirements. Extensive practical labs offer additional opportunities to learn by providing exercises to select, configure, and troubleshoot Cisco Unified Communications products such as Communications Manager 6 (formerly named CallManager), Cisco VG248 48-Port Analog Phone Gateway, Cisco Catalyst 6000 plus digital signal processor (DSP) resources plus digital line cards, Cisco IOS Software gatekeeper, and Media Gateway Control Protocol (MGCP) and H.323 gateways.

Chapter 1: Introduction
Chapter 2: Unified Communications Overview
Chapter 3: Installing, Upgrading, Backing Up, and Restoring Cisco CallManager
Chapter 4: Implementing Cisco CallManager Systemwide Functions
Chapter 5: Basic Phone Operations
Chapter 6: Gateways
Chapter 7: Trunks
Chapter 8: Dial Plans
Chapter 9: Implementing Gatekeepers
Chapter 10: Call Admission Control (CAC)
Chapter 11: Advanced User Features and Administration
Chapter 12: Configuring Media Resources
Chapter 13: Voicemail
Chapter 14: SRST
Chapter 15: Troubleshooting
Chapter 16: Course Summary
Appendix A: Lab Network Topology
Appendix B: Call Detail Records
Appendix C: Protocol Trace Examples
Appendix D: Presence Server
Appendix E: Configuring SIP Phones