Cisco Unified Communications

The knowledge and skills that a learner must have before attending this course are as follows:

• A working knowledge of Unified Contact Center Enterprise is desired.
• A working knowledge of contact center operations is desirable.

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Upon completing this course, the learner will be able to meet these overall objectives:

• Provide a comprehensive overview of the Cisco Unified Intelligence Center
• Demonstrate how to install, administer, and provide security for the CUIC solution.
• Describe reporting concepts and capabilities and features of CUIC reports.
• Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements.

Lesson 1

• Cisco Unified Intelligence Center Overview
• Describe the major features of CUIC
• Describe the different types of presentation formats
• Explain how CUIC reports can be personalized to fit individual needs and roles

Lesson 2

• Managing Cisco Unified Intelligence Center Components
• Describe how to use the CUIC Controller to perform administrative, maintenance, and provisioning functions
• Describe drawers from the Administration console