Cisco Unified Communications

The knowledge and skills that a learner must have before attending this course are as follows:

• Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• Basic understanding of Cisco Unified Communications Manager

Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. This 2-day course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course. Upon completing this course, the learner will be able to meet these overall objectives:

• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

• Introduction to Cisco Unity Connection

          o Overview of Cisco Unity Connection
          o Navigating Cisco Unity Connection
          o Understanding Call Handlers, Users, and Call Flow

• Configuration of Users and Contacts

          o Explaining Users and Contacts
          o Managing Multiple Users

• Implementation of Features

          o Implementing the Dial Plan
          o Understanding User Features
          o Accessing Voice Messaging and User Features
          o Managing Distribution Lists

• Use of Cisco Unity Connection Applications, Tools and Reports

          o Designing an Audiotext Application
          o Using Cisco Unity Connection Tools and Reports
          o Using the DRS

• AUC 8.0 LABS