ITIL® 4 Foundation - English (ILFN4EN)

Exam-ID:
ITIL 4 Foundation
Seminar-ID:
ILFN4en

Important information

The exam fee of EUR 510,- is included in the course price.

This includes the official ITIL Exam. Of course, the official ITIL seminar document is also included in the course.

Seminar content

ITIL 4 enables your organisation to use best practices around service management while implementing the latest concepts in IT and also answering crucial questions, like:
 
  • How do we create value for the customer and for the IT?
  • What is the role of IT and IT services in a business strategy? Which role should it be?
  • How can we support our organisation on their way to digital transformation?
  • How do I link - if I want to - service management with new methods of working like Lean, Agile, DevOps, etc.

These and many other interesting questions are clarified and answered in our ITIL 4 courses, where you will find that our trainers put a major emphasis on enhancing the theoretical knowledge with examples of practical application. This should allow you as a user of the method to have a better understanding of ITIL.

The course includes the ITIL 4 Foundation exam, a certificate which not only proves your knowledge but becomes the basis for any future advanced trainings in that area.

What is your benefit of booking an ITIL training with us?
  • Our lead trainer was and is actively involved in the development of ITIL 4.
  • Our lead trainer is Austria‘s first ITIL 4 Managing Professional.
  • All our trainers don‘t just present the theory of ITIL, but invest the time and effort to show you with a lot of examples from real live how practical application of ITIL runs successfully.
  • In our courses you will learn a lot more than just the official syllabus, especially content that is useful for practical application.
  • Our participants have a 100% exam pass rate.


ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Target audience

The target groups for our ITIL 4 Foundation Plus training for IT Service Management are:
  • People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation.
  • People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it.
  • People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers.

Also:
  • All IT professionals,
  • Business managers and
  • Responsible roles for business processes, as well as,
  • All IT employees

Prior knowledge

For our ITIL 4 Foundation Plus training it is useful but not needed to have an understanding of IT and/or IT service management.
The training has been set up so that it is interesting for both starters with no previous as well as experienced experts.

Detailed content

  • The basics of service management
  • The four dimensions of service management
  • The ITIL Service Value System
  • The Guiding Principles
  • The Service Value Chain
  • ITIL Practices and their application in real live
  • Continual Improvement as a service provider

Downloads

Book online now

  • 13.03.-18.03.2024 13.03.2024 3 days 3T Wien
    ETC-Wien · Modecenterstraße 22, Office 4, 5. Stock, 1030 Wien Uhrzeiten
    • Preis 1.575,-
      • Präsenz
      • Online
  • 19.06.-21.06.2024 19.06.2024 3 days 3T Wien Online
    ETC-Wien · Modecenterstraße 22, Office 4, 5. Stock, 1030 Wien Uhrzeiten
    • Preis 1.575,-
      • Präsenz
      • Online
  • 11.12.-13.12.2024 11.12.2024 3 days 3T Wien Online
    ETC-Wien · Modecenterstraße 22, Office 4, 5. Stock, 1030 Wien Uhrzeiten
    • Preis 1.575,-
      • Präsenz
      • Online

Subtotal excl. VAT

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