ITIL® 4 enables your organisation to use best practices around service management while implementing the latest concepts in IT and also answering crucial questions, like:

- How do we create value for the customer and for the IT?

- What is the role of IT and IT services in a business strategy? Which role should it be?

- How can we support our organisation on their way to digital transformation?

- How do I link - if I want to - service management with new methods of working like Lean, Agile, DevOps, etc.

These and many other interesting questions are clarified and answered in our ITIL 4 courses, where you will find that our trainers put a major emphasis on enhancing the theoretical knowledge with examples of practical application. This should allow you as a user of the method to have a better understanding of ITIL.